Exploring Customer Advocacy Moments with Gong Smart Tracker

·Mar 11, 2025 08:42 PM

I've been building a Gong smart tracker to identify customer advocacy moments in our calls, and it's kind of a cool process to build and train the model. Is this something you all would be interested in learning more about?

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28 comments

· Sorted by Oldest

Shannon Howard
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YES, PLEASE!
Gabrielle Herrera
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Yes.
Emily Smith
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Yes!!
Emily Smith
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Brittany Burgess
Brittany Burgess
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👀 👀 👀 👀 👀
Emily Coleman
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Cool! Let me get some more experience with this thing under my belt and then I can put something together to show you all how it works!
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Jaz Cuevas
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Yes!!
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Janet Paik
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Yes pls Emily Coleman! Great idea 💡
Rachel Haney
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🙋🏼‍♀️ very interested as well! We’ve been talking about doing something similar, but haven’t started trying to build it out just yet.
Christine Newman
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This would be awesome, we just recently started rolling out Gong.
Matt Fuller
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Would love to hear more about this!
Vera
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Hey all! I work at Gong and just chatted with one of our product marketers about how excited you all are about SmartTrackers. They said they could hop on a call to give an overview of STs tomorrow at 1:30 EST (hes heading out after tomorrow). I'd be happy to schedule the call for you and share the recording with anyone after, if you can't make it. Additionally, if you have any major questions you want answered, pop them in here and I can share them ahead of time.
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Gabrielle Herrera
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I’d be interested in watching a recorded demo from Gong (can’t make tomorrow) but I’d also like to hear the perspective of customer marketing & advocacy peer like Emily.
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Jaz Cuevas
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Vera I’d love to join if that is still in option!
Mary Green
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Zylo - Amanda Peacock I'm not sure if you saw the discussion for this topic. Also, I think we did a recent call related to this, so I'm going to have to dig it up soon. Angela Ferrante's call about using AI was really helpful on using Gong as well.