Christine Newman

Maria Braune it sounds like you are using Asana for the requests? I’m looking to also house the speaker database itself.

Shannon Howard interesting presentation. Have you tried the suggestions here? I’ll be honest that the Grok promotion in it gives me pause.

I don’t think our current platforms would be a good fit for this, particularly with the level of detail we would want to be able to add and easily search for. Gabrielle Herrera I had thought of Asana (which we use) but perhaps too quickly dismissed that. I’ll put more thought into it.

I haven’t started it yet but my company has made this certification course free to all our employees and from what I’ve heard, it’s quite comprehensive: https://www.datacamp.com/tracks/ai-fundamentals

Some things our customers like (on lower price end): good water bottles, umbrellas, bookbags, belt bags, nice toiletry bags, external charging packs for phones, t-shirts

Yes, I had the CSM email them as I saw it as a good connection opportunity for her. However, we also like/comment on customer posts as individuals too (and I’ll flag some to our social team to comment as a brand sometimes too). For an invite to join an official advocacy program, I think an email with the information would work best for our customers at least. I wouldn’t hesitate to send a potential customer an email after seeing them on social media, I just sometimes think having the CSM take that first step can be nice.

We are just starting to get into remote video capture but I think you need to start with the need and purpose. If you want a longer video or need to ask some specific questions or really need a specific sound bite, guided is definitely helpful. If you have more standard questions, I think self recorded can work fine. We are just getting started with Vocal Video which I have high hopes for.

Not exactly the same, but while our customer awards nomination period was open, I noticed one of our customers posting on LI about some cool integrations they worked on with our product to really extend capabilities. I shared that with their CSM and asked them to encourage the customer to submit a nomination. The customer was thrilled to get that email. They actually ended up being a finalist too, but it all started from that initial LI post and us saying hey we saw your post, that’s awesome. All this to say, if people are out there posting on social media, they generally want to be noticed and I doubt would feel weirded out if you approached them person to person with an invite.

Hi Natalia! CustomerXCon is coming up in Boston soon. I haven’t been but I know many others here have enjoyed it