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1 General Discussion

1 General Discussion

Effective Channels and Touchpoints for Finding Happy Customers to Leave Peer Reviews

·Jun 03, 2026 03:23 PM·

Beyond customer community, NPS, CSAT, CSMs, and AEs, what channels or touchpoints have you found effective for identifying happy/satisfied customers who may be willing to leave reviews on peer review sites?

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9 comments

· Sorted by Oldest

Christine Newman
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Review collection at our annual customer conference
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Varsha Ahir
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Thank you Christine Newman - follow up on that - Do you indentify the candidates before the event, to increase your chances of garnering positive reviews?
Christine Newman
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No, we just have a review booth and offer a $25 incentive. We find that it’s generally happy customers who are spending the time and money to attend the conference.
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Varsha Ahir
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Thank you for sharing that Christine Newman
Asha May
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If you have in-product messaging (Pendo, Gainsight PX or Appcues), you can request customers leave a review once they’ve hit a certain milestone with your product. Might be something you will need to coordinate with your product/CS teams, but it can be worthwhile.
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Joel (Salesforce)
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Events and social media posts
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Katie Geoffroy
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Do you have Gong? You can create trackers to identify customers with positive sentiment to reach out to through Engage templates.
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Varsha Ahir
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I have been meaning to do that Katie Geoffroy. We use Chorus.
Thomas Derek Melrose
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I’ve found some good advocates out of usage data.
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