Thank you both for your responses.
Love that approach Scott Stransky. This definitely resonates and feels practical to implement with our kind of customer base.
Hey everyone! I’m doing some thinking around customer journey mapping and would love to learn from others who have done this work.
For those of you who have mapped thecustomer journey in B2B SaaS, what frameworks or approaches have you found most useful?
Any ideas or resources will helpful!
Thank you!
Thank you Christine Newman - follow up on that - Do you indentify the candidates before the event, to increase your chances of garnering positive reviews?
Beyond customer community, NPS, CSAT, CSMs, and AEs, what channels or touchpoints have you found effective for identifying happy/satisfied customers who may be willing to leave reviews on peer review sites?
Hi Gabrielle, yes. I get the stories added to our enablement platform and share through slack and do a round up of top stories in monthly sales forum as well. Are there any other distribution channels you have come across?
