We run into this too, and have the same automations in place. But since I sit in CS, I have a little more leverage/ability to offer a support while redirecting them for future needs.
I am Senior Marketer, Community Growth on the Community Programs & Engagement team. We fall under Community, which sits under Scaled Customer Success in our CS + Sales org.
I'm a member of the CMA slack space but not a paid member for anything else. I don't get value out of it but that may be because I’m only a free member.
