Gabrielle Herrera

Have you tried having it come from the sales enablement team instead of you?

They can also help you workshop the right value prop for these assets

Do you have a sales enablement team? I would connect with them to understand distribution channels you may be missing like seismic or internal newsletters.

Re: how they're promoted on social media IMO customer stories should be embedded across marketing assets. Not just standalone campaign.

I will be there, presenting a hot take.

We run into this too, and have the same automations in place. But since I sit in CS, I have a little more leverage/ability to offer a support while redirecting them for future needs.

We are using Claude — I haven't thought to switch to an agent in Glean

I am Senior Marketer, Community Growth on the Community Programs & Engagement team. We fall under Community, which sits under Scaled Customer Success in our CS + Sales org.