Tiffany P. Nguyen

Hi Mary Green, I just finished a meeting and joined so can you please let me in? Thank you

Excited to chat and hear your take on references Alexie Glover! I'm happy to share what I did at the beginning of time and the process at the end.

Thank you Kiely. Yes, we do also ask at events. Community is also a great place if we have one.

Another thing Shelly Ryder you can do to make things easy for your stakeholder is to send an email with some available time slots in his time zone, so he can choose from what is in front of him. Make it easy for him to work with you. You can follow up after you send him the gift saying hope you got it... I'm hoping one of these dates and times work for you. Give him some time slots 1 - 2 weeks in the future.

Hi Kevin Lau Lauren Turner, can you please share the decks with me also? My email is tiffany.nguyen44@gmail.com, thank you! I will email Emily Coleman for your deck, thank you!

Hi Shelly Ryder, for my process, I do not have an intro call unless the interviewee wants one. Most people and especially executives are very busy and don't have time to attend two calls. I usually just email the interviewee the guide and let him/her know that we will just talk through it so there isn't any need to try and answer questions before hand. Make it a 30 minute video call and record it. It's generally just two people on my interviews which includes me (interviewer) and my writer. The less people the better. I hope this helps. Happy to chat more if you have any other questions. In this scenario, it might help to send him something in advance and put in the card/note, looking forward to hearing your story soon.

Hi Joel (Salesforce), sorry I'm a little late to the discussion but I had this in the community where customers can collaborate, ask questions, share best practices, use cases, workarounds, etc. I had a customer only community and one for employees that were separate and managed in Influitive. Customers can post their own questions, share their use cases and workarounds. If a question didn't get traction, I would chime in to ask for more participation and reward participants with more points, a gift card or swag, etc. We can share this info internally with our product, engineering and other teams. If we were going to publicly share information, we would ask the client and get approval first. I'm not sure if this is what you were looking for but just in case. Hope this helps.

Congrats Evan Huck! 🎉 Emily Coleman I've heard of stories like this before. Some people have great ideas and then when it comes down to execution, some members of the team or executives don't make the time for it. It's not for everyone, but can be super beneficial for those organizations that can execute and leverage it well.

Hi Sam Farber, I did along with a lot of other functionalities they had.