Alexie Glover

In a Microsoft environment, I'm using Sharepoint as the storage layer. Only our team is interacting with the actual Sharepoint storage, but the knowledge base is built in Excel and we have a Copilot Agent that users across the org actually interface with. This is in addition to a DAM/Sales Enablement tool, but we just throw links from .com there and try to drive adoption through the agent.

Love what everyone else has said about multi-threading. That's the #1 way I've been successful in generating reviews. Capturing people in key lifecycle moments, industry events, customer conferences, internal leaderboards/SPIFF, themed customer campaigns (we've done one where we target teams and then give Doordash gift cards to fund a team lunch), etc.

Yeah it's just a little microphone

+1 for Plaud

I'm curious what you mean by sending reviewers to a single page to submit their reviews and then populating the sites with that review? I've never seen an option for reviews to be submitted outside of G2/Trustradius/GPI and then added by the business into the platform? So I think I'm misunderstanding.

Have you spoken with your sellers to understand how net-new buyers are finding your company? This information is normally captured somewhere in the opportunity record. What I'm seeing—and I think will be corroborated by others in this group who do a lot of work with reviews—is that the rise of AI as a buyer's search engine has totally changed the game for the importance of reviews to a business. Third-party review sites have positioned themselves as a key resource for AI—meaning most queries will return information found on review sites. Which makes the presence of your competitors on those sites less of a decision-making factor, IMO. It's now become more about getting validated information about your company that will show up in AI searches. I'd recommend running some test queries in different AI modules, posing as a buyer seeking general information and see what gets returned about your company compared to your competitors.

Also 12 Ai Cma

Yes! TY Cara Peterson! We certainly do help with review management!

Jason Cullabine