Sandhya Simhan

Win → Community & References Follow‑Through Agent – When an AE posts a win, the agent waits ~14 days, checks if customer admins/power users have joined Gleaniverse, and drafts a short, personalized invite for their admins.

Win → Customer Proof Harvesting Agent – When someone posts an upsell win, the agent mines Gong, Slack, and win notes to assemble a concise customer reference snapshot (problem, solution, impact, quotable lines, key contacts) and posts it to a customer references channel for someone to review as a potential case study.

Win → Expansion Play Suggestions Agent – For single‑department wins, the agent looks at similar accounts and internal patterns, then proposes 2–3 expansion plays (target departments, offers, and messaging) along with ready‑to‑send email cadences for AEs/CSMs.

Kudos → Reference Request Drafts Agent – When someone posts customer praise or screenshots in a customer kudos channel, the agent identifies the persona/company and returns a tight Slack/LinkedIn reply the owner can use to request a reference or story.

If they are senior enough, the agent also suggests specific upcoming webinars/events where we want speakers.

Community Thread → Content Opportunity Agent – When a Gleaniverse thread gets long or high‑engagement, the agent clusters the key questions and themes, then proposes turning it into a blog, webinar, or Glean Academy lesson with a short synopsis and title ideas.

Release → Adoption Follow-Up Agent – 30 days after a tier 1 feature launches, the agent segments small/med customers into “adopted” vs. “not adopted” and drafts celebrate‑and‑ask‑for‑story emails for the first group and concise “here’s how to get value fast” nudges for the second.

Customer Signal Digest Agent – On a weekly cadence, the agent scans Gong, community, NPS, kudos, and tickets to produce a short cross‑functional digest of new advocates, risks, hot topics, and “people to invite” or “people to ask for quotes.”