Happy to chat as well if you want. My team started and ran a global customer awards program at Verint. Evolved it from a small, somewhat unstructured program (program is really too strong of a word) into a formal program with multiple categories and winners, different ways to nominate to take the heavy lifting off customers, internal and external judging to add credibility (and help on other fronts), and an awards celebration that got better every year (well at least I thought it did). 😊