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1 General Discussion

1 General Discussion

Seeking Insights from Academy/Knowledge Base Managers

Elizabeth Gordon Hammersley (she/her)

·Oct 02, 2025 10:57 AM·

Hey folks! Does anyone here own/manage an academy/knowledge base? If so, I'd love to connect and pick your brain 💛

9 comments

· Sorted by Oldest

Paola
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Hi Elizabeth Gordon Hammersley (she/her), I used to manage the ThoughtSpot KB in our community a few years ago and learned so much during that time. Happy to talk about my experience. I shared a bit in this thread a few weeks ago
Alexie Glover
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Shannon Howard and Kristine Kukich are always my go to experts on anything customer ed!
❤️2
🙏1
Lauren Turner
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Rachel Ward!
Kristine Kukich
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Happy to help, Elizabeth Gordon Hammersley (she/her) - have had the joy of working in both realms. Here' s my calendly if you'd like to chat.
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Shannon Howard
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Mary Green Is there a recording of the Sept. 19th call? Elizabeth Gordon Hammersley (she/her) happy to connect! It has been a while! Would love to hear what you're up to.
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Elizabeth Gordon Hammersley (she/her)
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Thank you both so much! Kristine Kukich Shannon Howard. I’m just on a vacation and will be returning next week! Will reach out then 💛
😉2
Elizabeth Gordon Hammersley (she/her)
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Paola would love to connect! I'm just on vacation and will be in touch next week. Thanks for the link to more info as well 💛
Paola
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Sounds great! Enjoy vacay 🌴
Rachel Ward
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Just started owing KB and would love to sit in on this as well! Thanks for the tag Lauren Turner