This week we’re talking about the art of saying no – how to set boundaries, protect your team’s focus, and still stay collaborative. Plus, an Espresso Martini you’ll want to try immediately. Watch here: https://youtu.be/v4_ppDa9VmI
New Mixology episode is live! 🍒🥃 This week, Shannon Howard and I dig into why the customer journey is never as linear as our diagrams pretend it is. We break down Kevin Lau ’s seven pillars of customer marketing, talk about what really drives retention and advocacy, and get real about how small teams can still create big impact. Give it a watch when you need a hit of clarity, strategy, and a tart cherry old-fashioned -- https://youtu.be/fwJGf_E3e4o
🎉 New Mixology episode is live! In this episode, Shannon Howard and I dive nto the Chutes & Ladders reality of planning season — where personal goals, team goals, and org goals all collide. We get into SMART frameworks, middle‑management translation work, avoiding IC overload, and why storytelling is the glue that holds planning together. Oh, and yes… we’re doing it over Cascade Cocoa with hazelnut espresso vodka. 🎥 S3‑E6: Chutes, Ladders & Leadership Goal‑Setting, Storytelling & the Middle‑Management Balancing Act Give it a watch when you need a break from your own planning chaos!
