Kristine Kukich

I knew someone through my last FT gig - lnkd.in/p/… Julia Tranfaglia. Based out of California.

We did a lunch for the launch team for new implementations after o live.

Schalk Gerber First meaningful interaction leading to "Aha" - different for different companies, and may be different within the customer base if the customers behave differently by size or industry or other combinations of segmentation options. Slack used to measure when a user hit 2K messages sent. In the recruiting software I used to work with, it was first 10 job postings that hired.

In customer education, we also measure the time from looking at a source of learning to the time they access functionality (in some cases). Also looking at Time to First Value, measuring CS activities around goals set by customers and time to reach that goal - although this one is newer.

I'm off today having lunch with the Littles, so won't make it either.

happy to help

Too bad....would have loved to see you in person!

When? I'll be in Baltimore and the DC area from the 29th of April through the 2nd of May.

Thanks for this - I'm working on an EE project right now, so it's very timely!