Paola

Agree with the Asana or AirTable. I've done it before with a Google Form > populate into a Google Spreadsheet

Sounds great! Enjoy vacay 🌴

We do have a workflow on slack to help surface customer stories, but haven't built out the reference workflow yet (still considering build vs. buy). The Canva team is who I mentioned during the call 🙂

Mel Cornford Crystal Anderson - I know you guys have done this so well over at Canva 💜

Hi Elizabeth Gordon Hammersley (she/her), I used to manage the ThoughtSpot KB in our community a few years ago and learned so much during that time. Happy to talk about my experience. I shared a bit in this thread a few weeks ago

Such a good read Ciana Abdollahian + Gemma! I hope you feel better, I'm in the same boat with COVID for the whole family 🫠

In past roles, I’ve typically partnered with product teams on shaping these type of strategic questions to validate whether our planned product/company direction aligned with future-looming customer priorities. For example, if we were considering an AI-focused investment in our products, we might ask: “How much is AI currently incorporated into your XYZ strategy?” Other questions that come to mind:

Daniel Palay - I know this is fresh on your mind with our upcoming CAB

Happy birthday Ciana! 🎉

I use Descript for clipping longer videos into smaller clips for social. I know that there's a way to record a video directly within the system, but I don't think there's a way you can give customers guest access to the system to be able to do that. I believe there is a way to create a "Room" and then invite people to that room, but it wouldn't be "self-serve" or "async". I've seen other tools that have done these testimonial videos, Slapfive and Deeto are two I can think of.