Paola

How exciting! Congratulations on this big win 👏🏽

Joel (Salesforce)! I'll be in NYC March 8-11 for a customer event!

I'm trying to finish the MVP of our Claude project by end of March, so hopefully I'll be able to provide some more learnings after that, but good luck Mary! We got this 💪🏽

From my understanding, a skill is a package of instructions/resources that Claude applies whenever relevant. They're reusable and provide Claude with domain-specific expertise (i.e. workflows, context, best practices). This week I translated a ChatGPT Agent I had built into a Claude Skill and it'll be 1 out of the 3 skills that I want to build as part of a larger project we're working on. Still a newbie, but I also found out that a plugin lets you package skills, agents, hooks, etc. and can be shared across teams and projects

I loved this topic, so good! Thank you Kristine Kukich and Shannon Howard for this conversation. I've been thinking a lot of the customer journey, in terms of customer marketing + advocacy and appreciated the extra thoughts (plus Kevin's pillars)

I used this acronym this week lol I was pretty intimidated in using Claude after having a hard time setting it up last week, but after some encouragement from my manager (gracias Daniel Palay), I was able to build out my first skill 🥹 My learnings: be okay to fail a bit. There's a learning curve and once you get it, you'll be off to the races 🐎

Also, just want to +1 to Crystal Anderson and Justine Woo for setting this time up. I've built out a "proposal" for why I need access to the Theme Spotter for our GTM Ops team. Thinking through what would be the most impactful to set up so we can eventually feed it into our Customer Advocacy Platform

You might need to request Admin access Erin Pemberton (currently in the process of doing that myself).

Yes please! We have a Gong alert set up, but it doesn't pick up as much as I think it could.