Paola

Commented on Congrats to Jeff and Gianna on Welcoming Taylor Bo...·Posted in3: Open Share & Linkedin

What a solid team! 🚀🎉

Commented on Effective Advocacy Goals for Joint OKRs with Custo...·Posted in1 General Discussion

+1 to Sara Huntley recommendation of mandating a # of nominations. We used to have something also on # of case studies per year or # of quotes approved. You can bucket it under "content contributions"

Commented on Congratulations to Daniel Palay: Customer Marketer...·Posted in1 General Discussion

Paola

EKKKK congrats Daniel! So well deserved and this write up is everything ✨

Daniel’s fundamentally rethinking what success looks like. Bet you’re dying to know his secret, aren’t you? Okay, here it is: Daniel’s #1 focus is accelerating customer outcomes instead of chasing vanity metrics. His work has shifted industry standards, amplified customer voices on a global scale, and proven that when you empower your team to do exceptional work, the results speak for themselves.

☝🏽💯 so true! Love learning and brainstorming with you and our team. Excited for 2026 and all the exciting stuff we're working on

Commented on Global Customer Awards Program Now Launched!·Posted in1 General Discussion

Paola

So cool Kevin + team! Congrats 🎉 I love the timer effect. It draws anticipation to get your nominations in

Commented on Building a GPT for Sales Teams: Best Practices and...·Posted in1 General Discussion

Paola

+1 to Emily G.. We use the NotebookLM approach and have been getting some good traction from our sales team with it.

Commented on Podcast on Customer Marketing & Advocacy with Peer...·Posted in3: Open Share & Linkedin

Paola

Love this Mary! 🎉

Posted in 3: Open Share & Linkedin·

Paola

Celebrating Customer Marketer of the Year Nominees 2025

🎉 Huge congrats to all the incredible nominees for Customer Marketer of the Year 2025! It’s amazing to see so many familiar faces (and friends!) being recognized for the amazing work they do: Daniel Palay, Kara Manfredi, Dave Hansen, Natalie G., Kristen Smith Now for a shameless plug 👀… A special shoutout to everybody’s favorite Grafana Customer Marketer (and all-around wonderful human) Daniel Palay! Daniel brings a refreshing perspective to customer marketing (apparent to his Bay Area preso earlier this year), leading with heart, creativity, and strategy. He gives our team the autonomy to chase bold ideas and backs us every step of the way. A true cross-functional powerhouse, Daniel supports teams across Grafana, always finding ways to connect people, ideas, and opportunities. He’s also a big contributor to our vibrant culture, from his daily birthday and anniversary shoutouts on Slack to the genuine care he shows everyone around him. I’m so proud to be on his team and to learn from him every day 🥹 You can cast your vote for Daniel (and the other amazing marketers!) here.

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Commented on Incentivizing Customers for Case Studies: Best Pra...·Posted in1 General Discussion

Paola

Aarushi, that sounds like a great system but totally understand the frustrations of scheduling interviews. Have you considered using a tool that lets you capture answers in a self-serve way? I know there are tools (like Slapfive which has prompts), that allow you to send the questions and even now there's AI tools that do voice to text so you can get more details

Commented on Seeking Customer Speaker Database Solutions and Be...·Posted in1 General Discussion

Paola

Agree with the Asana or AirTable. I've done it before with a Google Form > populate into a Google Spreadsheet

Commented on Seeking Insights from Academy/Knowledge Base Manag...·Posted in1 General Discussion

Paola

Sounds great! Enjoy vacay 🌴

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