Improving Customer Award Submission Process: Seeking Ideas

Hi there! I run our org's customer awards program & was curious about what you all think is the best way to collect award submissions? In the past, we had applicants download a template to fill out and then upload it to a form (through Asana). This year, I'd like to get rid of the template that has to be downloaded and then filled out as it's cumbersome - any ideas here?