Charlotte Weiss

I'll register but I won't be able to watch live (it'll be 2am in Australia). Looking forward to the recording!

If it was recorded I'd love to watch!

Thanks! Yeah unfortunately I can't persuade them to move away from Microsoft on day 1 of the contract, so trying to find creative ways to make it work for now.

Thank you all! I don't think the client runs many events, so it will likely have to be email based. This is all super helpful. My 1st company where I led global customer marketing was in the hardware space (3D printers), so review sites weren't really helpful for them compared to enterprise software companies. And then at SAP, we had a dedicated reviews team (bet we all wish we had something like that!). Appreciate all of the advice. It's one area I've just not really touched.

I had no clue about the NPS side too! Didn't feel sneaky at all to trigger a review request after a positive NPS (I have always had other teams running reviews, so haven't had to think as much about it!)

Thanks all! Looks very likely I'll be coming to the SF one to see you all!!