Emily G.

Depends on the customer, but I've enjoyed both receiving and Happy Hygge Gifts for one-off sends. Nice quality items and delivered in lovely packaging.

Great to meet you Katie Geoffroy! Sounds great, would love to learn from you 🙏🏻 I'm also learning that my company's IT team have a lot of restrictions on my license — which I'm trying to change — but I don't think there's a whole lot of features/functionality I can leverage with my current access settings. Hopefully I'll have that updated by the time we huddle. Thanks so much for coordinating!

Deja Darrington this is a treasure trove of info — THANK YOU 🙏🏻

And congrats on the new gig ❤️

Tysm Heather Quitos!!

Thank you Heather Quitos! Do you have any prompts that you've used that have been helpful / tips to surface strong positive sentiment? We did something similar at my last gig. It was a bit hit or miss as we used key terms like "love [PRODUCT]" but it would return results where the customer would say, "We love [product], but we can't renew for [reasons XYZ]." 🤦🏻‍♀️

Interesting questions. I think Q1 may depend partially on the type of product. Is your company B2B, B2C, or a combination of self-serve/enterprise? We explored doing referrals at my last company (which was both B2B and B2C), and went back and forth a bit on what would be the right approach.

Always happy to chat with you, Irwin Hipsman. I'll send you a DM and we can coordinate a time to chat.

Yes, we do this at my current company — namely customer social proof, logos, and a brief description of their use case for some key accounts. Of course, we keep MNPI about the accounts private, but are intentional with providing concrete "real life" examples of customers expanding into our newer products in earnings. Here is an example of prepared remarks (on our Investor Relations page) from our previous earnings call; see page 5.