Hi all! I'm looking to start focusing a bit more on G2 reviews. Right now, I really only send out emails right before the review deadline ahead of the grid reports (so quarterly). I am looking to start thinking through more of an always-on motion for reviews. Where are you all asking for reviews and when? What are some quick wins, or easy places to start? Thanks in advance!
So many places!
Events
Post-webinar/digital event
Post-renewal
Post-sale
During business reviews via CSMs
Hiya Megan Ferenz ! I'd send a follow up after a reference call is conducted by the customer and ask them if they want to share their feedback. I've also teamed up with lifecycle and had the G2 link included in the 3-month mark email that goes out to all customers.
Hey Megan - I set up an automation via ChurnZero/Gainsight that automatically sends out a review ask email to customers recently leaving an NPS score of 8+, it helps a lot!
yea generally want to look at "events" or " signals" that are a proxy for customer stokedness (should be a word if it isn't) and then orchestrate some timely delivery of the ask right after that signal - could be product usage, NPS, renewal, any N number or behaviorial or heuristic signals really. If you build some ongoing logic that then automatically delivers the asks at these opportune moments - then you build positive reviews throughout the year vs scrambling at the last minute.
Appreciate all of these responses!!
