New Mixology Episode: Rethinking the Customer Journey and Marketing Strategies

New Mixology episode is live! 🍒🥃 This week, Shannon Howard and I dig into why the customer journey is never as linear as our diagrams pretend it is. We break down Kevin Lau ’s seven pillars of customer marketing, talk about what really drives retention and advocacy, and get real about how small teams can still create big impact. Give it a watch when you need a hit of clarity, strategy, and a tart cherry old-fashioned -- https://youtu.be/fwJGf_E3e4o