Seeking Experience with Community Platforms: Gainsight, Higher Logic, Khoros, Hivebrite

Sanne van Opstal-Brakel · 2025-03-14T13:40:46.324Z

I am in the process of selecting a community platform. On my short list (and companies I am in contact with) exists of: Gainsight, Higer Logic Vanilla, Khoros and Hivebrite. Do any of you have experience with any of these four options. And particular likes or dislikes? And finally tips to take into consideration?

Seeking Experience with Community Platforms: Gainsight, Higher Logic, Khoros, Hivebrite | CMAweekly Customer Marketing and Advocacy Slack

12 comments

· Sorted by Oldest

Lauren Turner
·
What is the core goal of the community? Ticket deflection, advocacy, networking, etc? They all have different core competencies.
1
Sanne van Opstal-Brakel
·
I aim it to be a support and best practice. But we also have user groups. I currently manage a WhatsApp community with over 500 active member and we aim to professionalize it this year.
Shannon Abram
·
If you can afford it, Verint is also worth a look!
Sofia Rodriguez Mata
·
Since you’re on WhatsApp, have you gotten feedback from your members on the importance of chat based communication? None of those platforms have that feature natively. Happy to share my experience with Gainsight.
Sanne van Opstal-Brakel
·
Yes the biggest point of feedback is that is just a chat and that there is too much happening (yeah for an really active community) that it is hard to follow. In a future platform they are wishful thinking more forum based options and 1-1 chats in chat of the massive community chats that are happening now. And I’ll reach out to you 1-1 to discuss your experience with Gainsight… I already signed off for the day ;)
🙂1
✅1
Madeline Coke
·
Our community team uses Gainsight & they love it! https://community.docebo.com/
❤️2
Gabrielle Herrera
·
The HubSpot Community is on Khoros and is focused on best practices / peer-to-peer support. Re: chat, there is 1:1 messaging in Khoros. Our User Groups are through Bevy, who I hear is building their own forum community.
Sofia Rodriguez Mata
·
That’s awesome Gabrielle Herrera! Is the 1:1 messaging like private messages or chat based like Slack or Discord?
Gabrielle Herrera
·
Private messages.
✅1
Christine Newman
·
We are currently implementing on Vanilla, and also evaluated Khoros and Gainsight. Happy to connect and share more about our evaluation.
❤️1
Amy Ng
·
If user groups are a focus area, Bevy may be a good fit since each user group can have its own page, newsletter, events, etc. I hear they also have some AI capabilities on the admin side to help reduce admin burden. If you're thinking about Khoros, it's also helpful to double check which version you're demoing / considering - Classic is their legacy offering and Aurora is their new one.
Matt Fuller
·
Hey Sanne! A lot of SlapFive customers have experience using all of these. I will send you a message on this 🙂

Lauren Turner
·
What is the core goal of the community? Ticket deflection, advocacy, networking, etc? They all have different core competencies.
1
Sanne van Opstal-Brakel
·
I aim it to be a support and best practice. But we also have user groups. I currently manage a WhatsApp community with over 500 active member and we aim to professionalize it this year.
Shannon Abram
·
If you can afford it, Verint is also worth a look!
Sofia Rodriguez Mata
·
Since you’re on WhatsApp, have you gotten feedback from your members on the importance of chat based communication? None of those platforms have that feature natively. Happy to share my experience with Gainsight.
Sanne van Opstal-Brakel
·
Yes the biggest point of feedback is that is just a chat and that there is too much happening (yeah for an really active community) that it is hard to follow. In a future platform they are wishful thinking more forum based options and 1-1 chats in chat of the massive community chats that are happening now. And I’ll reach out to you 1-1 to discuss your experience with Gainsight… I already signed off for the day ;)
🙂1
✅1
Madeline Coke
·
Our community team uses Gainsight & they love it! https://community.docebo.com/
❤️2
Gabrielle Herrera
·
The HubSpot Community is on Khoros and is focused on best practices / peer-to-peer support. Re: chat, there is 1:1 messaging in Khoros. Our User Groups are through Bevy, who I hear is building their own forum community.
Sofia Rodriguez Mata
·
That’s awesome Gabrielle Herrera! Is the 1:1 messaging like private messages or chat based like Slack or Discord?
Gabrielle Herrera
·
Private messages.
✅1
Christine Newman
·
We are currently implementing on Vanilla, and also evaluated Khoros and Gainsight. Happy to connect and share more about our evaluation.
❤️1
Amy Ng
·
If user groups are a focus area, Bevy may be a good fit since each user group can have its own page, newsletter, events, etc. I hear they also have some AI capabilities on the admin side to help reduce admin burden. If you're thinking about Khoros, it's also helpful to double check which version you're demoing / considering - Classic is their legacy offering and Aurora is their new one.
Matt Fuller
·
Hey Sanne! A lot of SlapFive customers have experience using all of these. I will send you a message on this 🙂