Jessica Noland

Co-Intelligence by Ethan Mollick for getting a download on foundational basics of gen AI (including the ethics of it all).

Hi Katlin Hess, I have a tracker that puts all customer stories in one of three categories:

Also, say hi to Tim Sanders for me! We worked together at Upwork and he's at G2 now. 🙂 Edit to add: It's just a G Sheet. Simple, but effective. Cuts out a lot of the noise that happens with project management that execs don't care about.

I was a panelist last year but I don't think I'll be able to make it this year, same reasons as Amanda...too much travel happening that month. I'm sad to miss it!

Hi Rose Fried - I'll do a shameless plug 😂 When I was at Upwork, I launched the company's first-ever branded customer advocacy program, Upwork Champions. Happy to discuss in more detail if you like!

Hi Deja Darrington! 👋 I love this question/topic. We did this at Upwork—highlighting our top advocates in the Talent (freelancer) community for holidays/observance months like Pride Month, Mother's Day, Veteran's Day, Juneteenth, and several others. Happy to discuss logistics with you in greater detail! Obv. a lot of care went into how we collected potentially sensitive demographic information.

Mary Green can I get added to the no-vendors channel as well?

This was ages ago but still stands out as one of my favorite customer appreciation campaigns...for V-Day I hosted an arts 'n' crafts lunch in the office where employees could make a custom greeting card to send to our biggest brand advocates (who were all IT professionals). It was silly fun but our users LOVED it, and employees also had fun getting creative with the IT-related jokes & card designs. 🎨 ✏️

You're a class act, Shannon Howard! ❤️ Love seeing CMA-ers supporting one another.

"Creating visibility for your role is so important" ⬅️ THIS!!! 👏 Nice work, Cara!