Heather Quitos

This community had a great chat about trackers someone gave a really detailed explanation on prompts you can use (Justine Woo was that you who shared gong smart tracker examples? disregard if not 😄). I think it's an older chat so I can't find the thread, unfortunately! I thought I had my previous trackers saved on a personal laptop but I can't find them (which is a bummer, as I have it as an item to implement them in my new job lol). But as an overview, the more specific you can be, the better that Gong will be, e.g. "Identify customer calls where the customer speaks about specific metrics they used to see success with [our product]. Do not include sentiment that the account manager provides. For example, the customer [saved time, reduced overhead costs, kept things under budget, etc]. Do not use generic positive sentiment that does not call out specific metrics or a specific product use case. Do not include calls that are specifically focused on renewal conversations/motions. Exclude beta customer conversations." etc. etc.

If you can, have your admin set up some smart trackers to help flag good calls (using a detailed prompt that you create that identifies what types of positive sentiments you're looking for) - I've used it in past roles to identify customers talking on calls specific metrics or goals they've achieved or general sentiment. You can have Gong look through these trackers on a daily/weekly basis and email you any findings. They're not perfect but I would usually find a good use case or quote each week through those trackers.

Same, both incentivized and not

ooh that's helpful Emily G., thank you - love that idea of a joint video too and bringing in a different department if possible. got the gears turning a bit

if this hasn't happened already would love to get some idea gathering as well!

we use Goldcast for both webinars + on-demand recordings. plenty of customization if that's what you're looking for

appreciate both the experiences here! right now we have a link to the review page at the end of a CSAT survey (when they rate highly) but I feel like the button is not visible enough/provides too much friction to create an account

this is dope Justine Woo! basic question - is your team accessing the library through a specific outputted file or a Claude project? I have a Claude project right now where I'm hoping to hook up our G2 API to it, too. but I like the idea of Notion databases

If it helps, I have most of our advocate information on the contact record, in case we have multiple advocates at a company. separate fields for: