Justine Woo

Same! So underwater. Hope your kiddo gets better soon Kevin Lau!

I had a really painful learning yesterday Mary Green Remember when I built the customer advocacy library by extracting copy and quotes from our customer stories? I never saved the instructions for how I did that, or how to populate everything into the Notion databases. So when I went to add a new story, I had to recreate the entire process from scratch. 😭 To make it worse, I originally used Claude to define the workflow, but since it had been a while, neither of us could recall the exact steps. I ended up spending about an hour rebuilding it. Key takeaway: save repetitive workflows as skills!!

We're on the same page then! And whoops, I meant to reply in your thread earlier.

they're usually account-specific issues but there are some general questions once in a while

Thanks for sharing, Abbas Safdari! Totally agree that people aren't trying to misuse it. Your suggestion about having a bot to answer question is very interesting!

Thanks for the thoughtful suggestions Sofia Rodriguez Mata! We do host monthly meet-ups, hands-on workshops, and product updates in the community to make it more engaging. But it's all one direction (we're mostly relaying info to the customers). When the customers post, it's usually about bugs Any way, really appreciate your thoughts!

Sofia Rodriguez Mata They fill out a form and I invite them to the channel (the invite asks them to review the guidelines). Upon entering, they get an automated bot msg that welcomes them and links to the community guidelines. The guidelines are also pinned in the channel. Support/CSC generally don't reply in the community. It's supposed to be peer-to-peer learning. Christine Newman I guess they're just seeing if others are having the same issue. But it turns the community into what seems like a complaint forum