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Are Gartner Software Reviews Publicly Accessible or Gated? Understanding Review Visibility

Joel (Salesforce)

·Mar 03, 2026 01:54 PM·

I saw this article (https://learn.g2.com/do-software-review-platforms-show-up-more-in-the-bottom-of-the-funnel) from G2 today. Towards the bottom, it shows the % of different sites for AI citations amongst review sites. Reviews are not my strong suit. Question: Are reviews on Gartner public/indexable or gated? I thought they were gated.

5 comments

· Sorted by Oldest

Emily G.
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AFAIK, GPI reviews are public on the web (no sign-in required). I did a quick test for a few products/companies on GPI in an Incognito Window and was able to read the reviews
✅1
Joel (Salesforce)
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Thank you, Emily G. 😊
Emily G.
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You're welcome! I was just on a TrustPilot kick-off call yesterday because our comms team is panicked our terrible reviews on their site are showing up in AI chats, so this is a timely article — thank for sharing
👍1
Emily G.
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But also, lolsob at the fact Trustpilot apparently shows up 0% of the time 😂 🫠
😬2
Christine Newman
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I understand why they didn’t from a sales and marketing standpoint, but I do wish G2 broke down their platforms here as well.