Tips to Get More Gartner Reviews Approved Despite Credential Issues

·Apr 22, 2025 11:19 PM

Is anyone else seeing a high number of reviews being rejected on Gartner due to credential issues? Any tips for getting more approved? I’ve asked if they can follow up with those reviewers, but it sounds like that request might just be treated as “feedback.”

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9 comments

· Sorted by Oldest

Liz Pedro
·
I have seen this a lot over the years and it’s gotten worse. Gartner Reviews criteria to be qualified, for example customers have to verify employer so if they don’t reply it’s not approved. I am pretty sure you can Google search the requirements. Good luck!
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Caitlyn Williams
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For sure! I've memorized the requirements but I don't know how to combat anonymously with customers.
Liz Pedro
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That’s the hardest part and the people Gartner uses to qualify are so strict!!!
Alexie Glover
·
Gartner is being such a hater lately!! Review responses? Impossible. Reviews rejected left and right. Vendor support? Non-existent 🥲
Amy Shever
·
Most of our GPI rejected reviews are from "improper credentials" (emails that may not reflect the company name) I have a hard time believing that. You CAN challenge this. I challenged two reviews last year and won.
❤️4
Liz Pedro
·
That’s awesome!
3
Mary Green
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Is gartner pay to play? I was just with a team and the gartner support person was super helpful.
Liz Pedro
·
That’s a controversial question that comes up a lot. I’ve worked with Magic Quadrants 19 years now and have to say yes, a little. The reason I say yes is that companies that sign up to be a Gartner client will build a relationship with Gartner, Gartner learns more about the company (their direction, strategy, products, etc.) and all this can influence the placement in the MQ. However I have not seen it influence reviews at all. That’s my 2 cents. Curious what others think. 🤔
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Amy Shever
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You do not have to pay to be included in Gartner Peer Insights or qualify for VOC.
👍1

Liz Pedro
·
I have seen this a lot over the years and it’s gotten worse. Gartner Reviews criteria to be qualified, for example customers have to verify employer so if they don’t reply it’s not approved. I am pretty sure you can Google search the requirements. Good luck!
✅2
Caitlyn Williams
·
For sure! I've memorized the requirements but I don't know how to combat anonymously with customers.
Liz Pedro
·
That’s the hardest part and the people Gartner uses to qualify are so strict!!!
Alexie Glover
·
Gartner is being such a hater lately!! Review responses? Impossible. Reviews rejected left and right. Vendor support? Non-existent 🥲
Amy Shever
·
Most of our GPI rejected reviews are from "improper credentials" (emails that may not reflect the company name) I have a hard time believing that. You CAN challenge this. I challenged two reviews last year and won.
❤️4
Liz Pedro
·
That’s awesome!
3
Mary Green
·
Is gartner pay to play? I was just with a team and the gartner support person was super helpful.
Liz Pedro
·
That’s a controversial question that comes up a lot. I’ve worked with Magic Quadrants 19 years now and have to say yes, a little. The reason I say yes is that companies that sign up to be a Gartner client will build a relationship with Gartner, Gartner learns more about the company (their direction, strategy, products, etc.) and all this can influence the placement in the MQ. However I have not seen it influence reviews at all. That’s my 2 cents. Curious what others think. 🤔
➕1
Amy Shever
·
You do not have to pay to be included in Gartner Peer Insights or qualify for VOC.
👍1