Enhancing Engagement in Customer Advisory Board Meetings

Good morning! I am wondering if anyone who runs a Customer Advisory Board has figured out a way to make it more engaging. The meetings are over Zoom for about 2 hours with the exception of the one at our user conference in October. I inherited this program and there are some members who are at a different level and so we've tried to make it more broad in regard to topic discussed and when presenting our product roadmap. Any insight/feedback is welcomed!