Joni Erdmann

Sunny Manivannan thank you for this one! I specifically want to get familiar with Claude so this is great! and Gabrielle Herrera the Hubspot one looks good too! to anyone, i'd love to find ones with live sessions, i'm better at relational learning with community rather than self-paced, but i'll take anything!

I second this! I'm probably more novice than you Amy and I need to take an overall crash course and then start really leaning in….at this point all that I've really used is ChatGPT 🙈. So yes, I'd love to hear from others where to start and in my case needs to be free!

Oh yes, I worked at a review generation company for 6 years and to some capacity ever since, and that's always going to be the case. But the review sites are very wary of filtering reviews so they are 5-star and they have no problem stripping down your reviews at any time with no explanation if they are even a little suspicious. For example, if you're caught asking the user for a simple NPS, and if it's 9 or 10, then triggering a review request only for high scores? Oooooh Google and Yelp especially get mad. So, it's a tricky conversation as their marketer because you can't say, “just always do good work!!” (Haha) but there are plenty of ways to handle bad reviews when they come in, they always will, and that's why volume is important. Respond directly to the bad review for the world watching online, then offer to resolve the issue directly. Hope any of that is helpful! The target is always moving to get online reviews so it’s good to keep asking these questions!

Directly, and usually I focus on one at a time. So whichever one you want to build out say, this month, I'd focus there and can always switch it up. In my experience if you give them too many options then they don't do anything. Also the auto-populate where you’re pushing the review on their behalf can be messy and flag the review if it's all coming from one source, your 3rd party, in the eyes of the review platform. Or sometimes doesn't work well or have added steps and frustrate the user and they give up. So IMO, direct is best and gets more results. But that's just my experience and two cents!

Okay - I've been meaning to learn about Claude (I pretty much only use ChatGPT) so I'll try! Thanks 🙂

Thanks! Can you tell me why this will be helpful for our discussions? I'm all about AI but unclear on how we would use it here?

Thank you, that really helps!

Thank you, Kevin Lau! I've heard about DMing the hiring manager on LinkedIn - typically I don't know them personally before finding out about the position. What are your thoughts on candidates reaching out cold?

Thank you all for the replies! These are all super helpful. Cara Peterson, I get this question mostly from recruiters, but sometimes from the hiring manager. Recruiters/HR managers tend to be quicker to reject and move on (or maybe their write-ups of our initial screening interview aren't interesting enough to the hiring manager to proceed) but by the time I get to the hiring manager they take me more seriously and I get this question less - at least so I think? Everything changes all the time it seems and that's why I appreciate you all's input!