Oh sorry, I'm in Seattle but out of town June 29-July 10th. I have to host a customer event on July 11th so I wouldn't be able to make it and then kids' swim lessons, etc. on the 12th - next time!
I second what Shannon Howard said, and it is a lot of work. I'm trying to get our PMM team more involved to respond to direct product feedback, but they're overloaded. I just make sure to share the direct feedback with those internal teams that need to see it and respond to the customer with an action if I can. A response is better than a non response and shows the customer you're engaged with their reviews. And prospects reading those reviews!
Thank you all, this is so helpful and I really appreciate it! I'll set up a call in the near future for those interested, it sounds like a few of us are in the same boat! I'd love to hear more Jennifer Eberhart and Emily Smith!
