oh for sure - it's all about the members, we're just the catalyst to bring them together. To your question, community needs to be embedded in every fabric of your organization. Treat it like an afterthought and you get mixed results. Our GTM team leverages our community for voc insights/roadmap ideas, product news/launches, expansion pipeline and more. In addition our user groups (Freshworks User Network) has been huge for driving expansion pipeline and people back to community - it's why I believe firmly in building a customer led growth flywheel with community at the start of how it all comes together
