Customer Marketing Predictions for 2026: Focus on Churn Budget

·Jan 06, 2026 06:07 PM·

I'm doing a series of 7-10 predictions for customer marketing in 2026 with the first shared today on why churn finally gets the budget it deserves. Will share the full list in my newsletter on thursday.

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Customer Marketing Predictions for 2026: Focus on Churn Budget

Kevin Lau

·Jan 06, 2026 06:07 PM·

I'm doing a series of 7-10 predictions for customer marketing in 2026 with the first shared today on why churn finally gets the budget it deserves. Will share the full list in my newsletter on thursday.

❤️8

3

1 comment

· Sorted by Oldest

Shannon Howard
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We can only hope this is the year people finally invest in PREVENTING CHURN!!!! Seems obvious.
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Shannon Howard
·
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We can only hope this is the year people finally invest in PREVENTING CHURN!!!! Seems obvious.
💪1