How Empathetic Communication Enhances Virtual CAB Member Onboarding

I sat down with Irene Yam to chat about CABs - specifically how empathetic, intentional communication—and unapologetically over-communicating value, commitment, and expectations helped onboard a group of well-prepared and engaging virtual CAB members. It was a wonderful full-circle experience for me, first being introduced to Irene through this community, reading her book, practicing what she preached, and then getting to collab on a newsletter article. Much appreciated to Irene and Mary Green ❤️https://www.linkedin.com/feed/update/urn:li:activity:7422307478857596946/