Clarifying New User Definition: Existing Accounts vs. New Customers

·Oct 30, 2025 05:56 PM·

Sandhya Simhan when you say new user, do you mean new users at existing accounts or new customers? And if new users at existing accounts does that translate into new revenue or the customer generating value from the existing license?

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Sandhya Simhan
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We have a hybrid monetization model, there is a seat per month component and then there are credits for certain AI features. So if I can increase the number of new users at an existing company OR increase the usage of the product, we make money.

Sandhya Simhan
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We have a hybrid monetization model, there is a seat per month component and then there are credits for certain AI features. So if I can increase the number of new users at an existing company OR increase the usage of the product, we make money.