Thank you Ryan Gutierrez, Community Agility Specialist!! 🙏
Yes, as a general overview I'm thinking a "done for you" type of service, where I basically assess the current state of their customer experience by meeting with all customer facing reps, then interview 1-2 customers and build a customer success story/case study from there. They can then use those data points captured from my assessments to build future campaigns, lay the groundwork for an advocacy program, identify repeatable patterns of success, etc.
I think by charging a flat fee at the beginning, that might avoid the challenges that may come from a hourly rate model. That was great input, so thanks for mentioning that!!
