Erica Benton

Commented on How Community Managers Can Use Gong to Identify Hi...·Posted in1 General Discussion

If you have UserEvidence, their Gong integration is 💣.com for surfacing great quotes from calls. We just launched the integration last week and are already seeing a significant increase in speed for customer approval on testimonial quotes as well as the ease of locating high-potential advocates for deeper engagement.

Commented on Best Gift Ideas for Rewarding Customers Winning Aw...·Posted in1 General Discussion

Erica Benton

Mira Sekhon 👀

Commented on Largest CMA Programs and Average Staff Size in Com...·Posted in1 General Discussion

Erica Benton

Surprised (and a little proud) that my team squeaked onto the list!

Commented on Track Your LinkedIn Influence with Sales Navigator...·Posted in3: Open Share & Linkedin

Erica Benton

2 things to note as a former LI employee on the team that developed SSI:

1.
You'll cap out your SSI below 100 if you don't have Sales Navigator. The algorithm is set up to reward customers over non-customers.
2.
LI stopped supporting SSI in about 2019, so YMMV on how accurate/current that metric is on tracking your influence.

Commented on Request for Discovery Deck Examples for Customer A...·Posted in1 General Discussion

Erica Benton

Melina Glackin FYI for the recent request you received....

Commented on AI Courses for Customer Marketing Professionals: R...·Posted in1 General Discussion

Erica Benton

Just spoke at a really good daylong session with Base.ai targeted at Customer Marketers called ObsessionAI Summit. I think they're in Boston today/tomorrow and then in SF next week.

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Commented on How Community Managers Can Use Gong to Identify Hi...·Posted in1 General Discussion

Erica Benton

Commented on Best Gift Ideas for Rewarding Customers Winning Aw...·Posted in1 General Discussion

Erica Benton

Mira Sekhon 👀

Commented on Largest CMA Programs and Average Staff Size in Com...·Posted in1 General Discussion

Erica Benton

Surprised (and a little proud) that my team squeaked onto the list!

Commented on Track Your LinkedIn Influence with Sales Navigator...·Posted in3: Open Share & Linkedin

Erica Benton

2 things to note as a former LI employee on the team that developed SSI:

1.
You'll cap out your SSI below 100 if you don't have Sales Navigator. The algorithm is set up to reward customers over non-customers.
2.
LI stopped supporting SSI in about 2019, so YMMV on how accurate/current that metric is on tracking your influence.

Commented on Request for Discovery Deck Examples for Customer A...·Posted in1 General Discussion

Erica Benton

Melina Glackin FYI for the recent request you received....

Commented on AI Courses for Customer Marketing Professionals: R...·Posted in1 General Discussion

Erica Benton

Just spoke at a really good daylong session with Base.ai targeted at Customer Marketers called ObsessionAI Summit. I think they're in Boston today/tomorrow and then in SF next week.

About

Company
LinkedIn
Title