Inquiry on Community Platforms Used by Companies for UX Analysis

Caitlin Foster · 2024-09-05T15:19:20.400Z

Hi all, I am curious to know what platform your companies use for Community? If you can share your company name (so I can :eyes: your community) and platform you use, that would be greatly appreciated! I am doing an analysis of communities to help us improve our UX and I am evaluating if we are using the right platform. Thanks! #question

Perri Chaikof
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We have a few hundred customers and we manage our community through Slack. The community is limited to existing Ada customers so you won't be able to see it, but if you're in this community then you're definitely familiar wth Slack as a community platform :)
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Todd E Jones
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Great question Caitlin Foster. I think it depends on the community and who is helping. I think I saw you yesterday!
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Kristine Kukich
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Here's the last one I worked on https://community.thoughtindustries.com/. They're using Gainsight Communities (InSided).
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Joel (Salesforce)
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4 of my community consulting clients are Slack (and one is on Circle and one has Tightknit too). The only one I can publicly name is Common Room.
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Maura Frost
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We use Discourse (which is free) - it isn’t very robust so we are looking to move to a new platform. Doing a demo with Gainsight Communities tomorrow so I’ll report back! It looks great.
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Joel (Salesforce)
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If I were looking for a Community platform today, I’d start with:
Slack (free) and Tightknit (paid)
Discourse
Khoros
Bettermode
That’s my list, fwiw, for folks.
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Emily Coleman
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We use Telligent by Verint. I would not recommend it unless you are a whiz developer.
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Nicole Saunders
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We use Discourse, but I'm likely moving us to Gainsight, Higher Logic Vanilla, or Khoros in the next year.
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Joel (Salesforce)
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Why the switch off Discourse, Nicole Saunders?
Nicole Saunders
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It's too developer-intensive and doesn't offer enough of the engagement tools we want (this is according to the current community manager; I haven't validated her concerns yet)
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Allison Able
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Hi Caitlin Foster! I have migrated and built several communities to all the major enterprise platforms - Vanilla, Gainsight, Khoros, etc. Along the lines of UX the out of the box is somewhat similar. I would caution because some communities have a high level of design investment while others may be strictly out of the box (that is not taking into account integrations as well). If you can share a few specifics of what is causing you to pause and reconsider your current community, I am sure I could drum up a few examples.
Caitlin Foster
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Thanks everyone! I am with Adobe, so we have a very large user base and we support 15+ communities by product. We are on Khoros but it is limiting and we have been having challenges for a while. We are also interested in AI capabilities. I want to improve our UI, UX and innovate. I am curious to see if Gainsight stacks up against Khoros, also recently learned that Sprinklr is doing Community now?
Kristin Blye
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I did some intensive demoing after the Influitive acquisition and my shortlist included Vanilla and Gainsight.
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Matt Fuller
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Hi Caitlin Foster Lots of our clients have had good feedback on Vanilla!
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Lauren Turner
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I’d add Gradual as a contender, too. It has forums but you can also host events and files on it.
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Inquiry on Community Platforms Used by Companies for UX Analysis

37 comments

Inquiry on Community Platforms Used by Companies for UX Analysis

37 comments