Seeking Recommendations for Customer Advocacy Tracking Tools

1 General Discussion Hi all! My name is Jasmina - I’ve been a bit of listener/soaking things in since I’ve joined this community but I’d love to interact more with folks here and share ideas. I’d love to know (if anyone is open to sharing) what tool have you been using to track your reference calls, have sales request calls, nominate advocates, track customer advocacy activities, etc. I’ve used ReferenceEdge, excel, air table and Orca in the past but would love to hear about what else is out there?

15 comments

· Sorted by Oldest

Amy Ng
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Hey Jaz! We've had clients also consider Base, Champion, Deeto, and SlapFive for reference management and some also use RO Innovation as well 🙂
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Angela Kelleher
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Hi Jaz. I used Base in my previous role and loved the capabilities.
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Jaz Cuevas
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Thank you both so so much! Amy Ng Is there one tool that you saw that folks liked more than others? Angela Kelleher Did you also use Base to track all marketing activities? Like customer stories, quotes, etc.?
Mary Green
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Hi Jaz Cuevas there is a report on CMAweekly about the top vendors in our space. They are: Orca, Champion, ReferenceEdge, SlapFive, and Deeto based on feedback from over 200 users of these platforms. Unfortunately Base, Influitive, and RO Innovation have received significant negative reviews. If you download the report you'll get some comments from other users. https://cmaweekly.com/customer-advocacy-survey-2024
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Jaz Cuevas
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Oh thank you so so much Mary Green! This is awesome.
Maria Braune
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Jaz Cuevas - we have been researching and interacting with Deeto and I have to say - they are great! We are almost to the finish line on budget and they are my #1 pick.
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Amy Ng
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Jaz Cuevas - not yet! A lot of it depends on what they have in their existing tech stack and whether they're looking for purely reference solution or if they want references + advocacy for their team's needs 👍
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Sofia Rodriguez Mata
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Hey Mary Green, is the report still available? When I hover and click on the link, I am taken to this user evidence link (https://userevidence.com/demo-ranch/).
Mary Green
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Hm let me check that out. Are you looking for the evidence gap report?
Sofia Rodriguez Mata
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Thank you! The report cover says, "2024 Advocacy Survey Results" from this link you shared earlier in the thread: https://cmaweekly.com/customer-advocacy-survey-2024
Mary Green
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Ah ok. I’m sorry. I’ll fix that and send you the report. I just can’t do it right this moment.
Mary Green
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No
Mary Green
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https://lwfiles.mycourse.app/66077bafa84131aad4ec0635-public/publicFiles/Advocacy%20Vendor%20Solution%20Survey%20Results.pdf
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Mary Green
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Let me know if that works
Sofia Rodriguez Mata
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No worries at all! The link worked like a charm. Appreciate it 🙂
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Amy Ng
·
Hey Jaz! We've had clients also consider Base, Champion, Deeto, and SlapFive for reference management and some also use RO Innovation as well 🙂
🎯1
💜1
1
Angela Kelleher
·
Hi Jaz. I used Base in my previous role and loved the capabilities.
1
Jaz Cuevas
·
Thank you both so so much! Amy Ng Is there one tool that you saw that folks liked more than others? Angela Kelleher Did you also use Base to track all marketing activities? Like customer stories, quotes, etc.?
Mary Green
·
Hi Jaz Cuevas there is a report on CMAweekly about the top vendors in our space. They are: Orca, Champion, ReferenceEdge, SlapFive, and Deeto based on feedback from over 200 users of these platforms. Unfortunately Base, Influitive, and RO Innovation have received significant negative reviews. If you download the report you'll get some comments from other users. https://cmaweekly.com/customer-advocacy-survey-2024
1
Jaz Cuevas
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Oh thank you so so much Mary Green! This is awesome.
Maria Braune
·
Jaz Cuevas - we have been researching and interacting with Deeto and I have to say - they are great! We are almost to the finish line on budget and they are my #1 pick.
1
Amy Ng
·
Jaz Cuevas - not yet! A lot of it depends on what they have in their existing tech stack and whether they're looking for purely reference solution or if they want references + advocacy for their team's needs 👍
1
Sofia Rodriguez Mata
·
Hey Mary Green, is the report still available? When I hover and click on the link, I am taken to this user evidence link (https://userevidence.com/demo-ranch/).
Mary Green
·
Hm let me check that out. Are you looking for the evidence gap report?
Sofia Rodriguez Mata
·
Thank you! The report cover says, "2024 Advocacy Survey Results" from this link you shared earlier in the thread: https://cmaweekly.com/customer-advocacy-survey-2024
Mary Green
·
Ah ok. I’m sorry. I’ll fix that and send you the report. I just can’t do it right this moment.
Mary Green
·
No
Mary Green
·
https://lwfiles.mycourse.app/66077bafa84131aad4ec0635-public/publicFiles/Advocacy%20Vendor%20Solution%20Survey%20Results.pdf
🙌1
Mary Green
·
Let me know if that works
Sofia Rodriguez Mata
·
No worries at all! The link worked like a charm. Appreciate it 🙂
👍1