Navigating Feedback: Importance of Context and Customized Strategies

A lot depends on the types of feedback, who owns it, how it's labeled (by customer? industry? use case? size? etc), what the next steps are (on roadmap? communicated back to customers? Launched a new in-depth interview or survey? etc.) . Each company is going to have its own priorities and hierarchies, so it's hard to recommend a one-size-fits-all.