been in the customer education space for a while, so here are my suggestions:
navigating the eternal debate between paid vs free vs freemium
making sure you have cross functional support for content development (support, product management, etc)
what is your plan to embed customer education into the onboarding journey
how will you track the impact of education on lifetime value (ie, do trained people buy more)
how will you track the impact of education on deal close timing / renewals (ie, do trained people buy faster?)
