Colleen Gauthier

Commented on Has anyone had experience using Testimonial Hero f...·Posted in3: Open Share & Linkedin

Yes we use them TONS! Very satisfied!

Defining Your North Star Metric for 2025 Plans

Hi all! Question for you as we're finalizing 2025 plans. What is your one "North Star" metric that you track and report on, that demonstrates the value you're bringing to the business? I know we all have tons of metrics, from number of advocates, to influence of our programs on pipeline, to engagement metrics, etc. But is there one main one that you consistently drive toward/report on?

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Commented on Seeking Feedback on Review Platforms in No-Vendors...·Posted in1 General Discussion

Colleen Gauthier

Mary Green can I be added?

Commented on Seeking Successful Executive Programs for Customer...·Posted in1 General Discussion

Colleen Gauthier

Thank you! I'm a recent-ish member of the community but I'll poke around and see if I can find it! What does your VoC team own?

Commented on Seeking Successful Executive Programs for Customer...·Posted in1 General Discussion

Colleen Gauthier

Kevin Lau you mentioned 7th pillar of your team. Can you share how you structure your whole strategy (all of the pillars?)

Commented on Seeking Successful Executive Programs for Customer...·Posted in1 General Discussion

Colleen Gauthier

I'm in the same boat and would love any and all ideas around exec/decision maker engagement. We've found CAB and events work well, but the struggle is how to engage them in between. Giving our CS teams a "reason to reach out" in between EBRs, events, etc. I'm thinking offering advocacy opportunities can be one way, but for those that maybe aren't seeing measured success (thus accounts more at risk), it's a struggle.

Commented on I have one in my newsletter·Posted in1 General Discussion

Colleen Gauthier

Can you share what episode? 🙂

Commented on How do you automate collecting Customer Stories an...·Posted in1 General Discussion

Colleen Gauthier

Ooooh thank you!!

Commented on Seeking Ideas for Customer Award Winner Badges for...·Posted in1 General Discussion

Colleen Gauthier

this is so great. Thank you all!

Posted in 1 General Discussion·

Colleen Gauthier

Seeking Ideas for Customer Award Winner Badges for LinkedIn

Has anyone created a badge or something similar for customer award winners to use on their LinkedIn, share etc? Wondering if you just created an image/graphic that they could share in an LinkedIn post or went down the route of a legit badge/certification like a credly or other option? I'd love figure out a way to have a more "official" designation for an individual or company that they were a 2024 award winner!

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