Holly Reynolds

In a previous role, I had a great experience with Thnks. We used it across a range of use cases, from go-live celebrations to empowering our services team to send thoughtful gifts to customers in specific scenarios. One thing to plan for is budgeting. You fund sends upfront based on your list, and any unredeemed items are typically refunded about 30 days later.

H! In a prior role, we had CSM key contact fields that the CSMs were required to update in Salesforce (didn't always happen, but it was the business expectation that they did), which we then used to send marketing comms in Eloqua. We also had Community user and support user roles that we targeted, in addition to those CSM roles. Hope that helps!

I’ve had really great success leaning into segmentation here. We created a quarterly c-suite newsletter focused on strategic insights and business impact, and paired it with a monthly admin edition centered on practical tips, feature highlights, and ways to drive everyday adoption. It allowed us to meet each audience where they are and make the content feel relevant.

Yes! Shoot me a DM and we can figure out a time.

Sandra Grauschopf Happy to share my experience. While working with a large CS organization and many different personalities, I focused on building trust and alignment, which ultimately led to a strong, joint customer motion.

The AI meeting

Mary Green can you add Sharon Schena ?

I can! ET right?

Mary Green Are you planning to kickoff the calls this week?