Kelly Brenneman

I reward both.

Yes, they did but then when you go and vote, you don't get to vote for each category. Only your top 5. Not sure how that will work.

If anyone has had success using the G2 in-apps campaigns, I'd love to hear more.

I have done this at past companies and it only brought in 2 or 3 new reviews. However, I have also added this to the end of my NPS survey program for customers who gave us an 8+ and it did very well.

How about customers who have positive support case outcomes?

Mary Green Do you have their manager's contact information? If yes, I would reach out to them and explain the situation. A good manager will help diffuse the issue and/or get you a new CSM without complaint.

I've done the same thing. Love this!

Yes, we did! We also included an option to join our community on the survey thank you page for those who gave us a 9 or 10.