Kelly Brenneman

How about customers who have positive support case outcomes?

Mary Green Do you have their manager's contact information? If yes, I would reach out to them and explain the situation. A good manager will help diffuse the issue and/or get you a new CSM without complaint.

I've done the same thing. Love this!

Yes, we did! We also included an option to join our community on the survey thank you page for those who gave us a 9 or 10.

A agree with what Rachel Ward mentioned above. I've done the above as well as virtual events like whiskey tasting, wine tasting, make a meal, etc. The whiskey tasting was probably the most popular. I've also done CISO round tables where we get CISOs on a virtual event to discuss timely thought leadership topics.

Interested in learning more

kelly.brenneman@agilebits.com

I would love to be a part of this as well.

I agree with both Irwin Hipsman and Amy have said. I like #2 and, if you don't mind me making a slight suggestion for #2, I would suggest slightly updating it to, "From Onboarding to Evangelist: The Customer Marketing Playbook." Or, you could possibly update to, " From Expansion to Evangelist: The Customer Marketing Playbook." My first suggestion includes onboarding, which is when customer marketing can work with customer success to help customers understand the product they just purchased, how to correctly onboard it across the company, etc. My second suggestion to change "upsell" to "expansion" is so that you include cross-sell as well as upsell. Just my two cents. 😊