Hi Megan! I own both advocacy and AR for my company so adding some thoughts here. In general, I am not a huge fan of having customers reach out to Gartner directly to discuss product experience, mostly because IF something negative is said to Gartner, it can obviously affect standing. In the past, I have asked a Gartner analyst what types of questions they would be interested in asking our customers and either getting those answers in writing or on video.
