When customer success gets a cold, does CMA catch pneumonia?

·Nov 13, 2026 06:45 PM·

Lots of people will be writing about Gainsight layoffs, the change in pricing model to outcomes, and moving to success architects Bain’s report on the Rebirth of Customer Success Here’s my take. linkedin.com/feed/update/urn:li:activity:7527068386149892096. When customer success gets a cold, does CMA catch pneumonia?

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When customer success gets a cold, does CMA catch pneumonia?

Irwin Hipsman

·Nov 13, 2026 06:45 PM·

Lots of people will be writing about Gainsight layoffs, the change in pricing model to outcomes, and moving to success architects Bain’s report on the Rebirth of Customer Success Here’s my take. linkedin.com/feed/update/urn:li:activity:7527068386149892096. When customer success gets a cold, does CMA catch pneumonia?

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