Someone was asking me about quarterly press releases where you include a list of your new customers…do people do this anymore? I’ve never done this (for various reasons), but I think it’s a bit of an outdated approach? But I’m wondering what Customer Marketers are doing to publicly share new logo wins?
Hi Ashley Ward! Agree that a press release announcing new logos feels old-school. I had a CRO at a previous employer who insisted we do this each and every quarter. 😂 At a different employer, my team built an approach with our in-house counsel to include standard/default contract language that we could mention the new customer in earnings materials. Lower bar to clear than asking for reference permission for marketing use. I hope that answers your question? And my DMs are open if you want to discuss more in-depth. 🙂
at my previous company we would do monthly linkedin posts announcing new logos instead of press releases, which we would only do if it was an approved approach agreed by the logo (so it was usually only large enterprise logos but would most likely take longer due to approvals from multiple levels).
This ask has come from leaders at my company a handful of times over the years. I agree that it feels a bit old-school and a lot of times the time and resources that go in to getting customer approval, especially for larger enterprise, isn’t worth what you get out of it. A few years ago I built a template and asset packet that AEs can share with customer so they can easily share that they’ve started partnering with us, and then we’ll reshare it/interact with it from our company social account. We’re a HR platform so the template is framed in a way that supports the company’s employer branding efforts. It’s a win win because it helps drive early advocacy and is pretty low lift on our end. Transparently… adoption from AEs on actually sending the template is relatively low but it is nice to have in my back pocket when someone comes to me asking us to put together a press release or social post about a specific win we’ve had.
+1 to what Anna said above. We stopped doing PR announcing partners, but have a template for AEs to use. They rarely actually do it, but it did stop the requests to us and “filled a gap.”
I have had success with momentum press releases where very short case studies and quotes are included as customer evidence related to a launch or campaign.
Agreed on the “old school”. I have been experimenting with leveraging a social post at time to first value that talks about the partnership.
