Hi everyone! Has anyone ever piggybacked off an existing thought leadership community for all (customers, prospects, etc.) to create a customer-only community? We use HiveBrite as a community platform and I'm wondering if it is best practice to possibly create a sub-section of the main community rather than asking them to join 2 separate communities.
We were working on doing this at Outreach when the thought leadership community was SalesHacker.
We took advantage of groups with our old community. I had one within the platform that was invite-only for my advocate customers. I know they also spun them up for other high-value customer segments, as well. So, definitely agree having it be part of the existing one.
Mary Green Emily Smith Thank you both! Super helpful!
Emily Smith With your old community and an invite-only advocate group, did you try to keep them actively engaged in the sub-group with lighter, non-ask posts or just stuck with primarily just asks and focused on the engagement in the main community?
We did mostly non-ask! We almost never included asks in our sub group. It was predominantly encouraged networking, sharing exclusive perks/opportunities, fun stuff (contests, guest bloggers, AMA's), etc!
Our Community Manager was really intentional about it being a value space and not another place for us to ask customers for things
Emily Smith Got it! Thanks for sharing! I think our biggest challenge is that we have a main community for customers and non-customers, a customer group with all customers, and now creating an advocacy group. So I am working on how to differentiate a bit.
