Hi everyone! I’m curious to hear what customer marketing programs you’ve implemented or have seen work well to support accounts showing churn signals. Would love to hear what’s worked (or hasn’t)!
Thank you both for your responses.
Love that approach Scott Stransky. This definitely resonates and feels practical to implement with our kind of customer base.
Hey everyone! I’m doing some thinking around customer journey mapping and would love to learn from others who have done this work.
For those of you who have mapped thecustomer journey in B2B SaaS, what frameworks or approaches have you found most useful?
Any ideas or resources will helpful!
Thank you!
Thank you Christine Newman - follow up on that - Do you indentify the candidates before the event, to increase your chances of garnering positive reviews?
Beyond customer community, NPS, CSAT, CSMs, and AEs, what channels or touchpoints have you found effective for identifying happy/satisfied customers who may be willing to leave reviews on peer review sites?
