Sharon Rosa-Bohrer

This would be such a great resource. Thank you!

@everyone Does anyone have a template or an example (redacted if needed) that you use when preparing for trade show to prep booth staff on key taking points, lead capture, etc.?

Does anyone have Cx overview slides that visually show what is meant by Cx, what drives Cx and customer satisfaction, and the link between customer satisfaction/retention and service? I need to build a presentation for internal folks not as familiar with thinking about the customer experience and how their service role is critical. Thanks in advance!