We do both - we use Deeto which has an automation for this which is super handy. But there are always exceptions or higher touch deals where we'll help in setting up the call, hosting, etc. In my previous role, we sold mostly to enterprise and it was much higher touch so I set up those calls. There are always exceptions of course. But I personally don't mind being a bit more hands on because then you know the call happened, etc. Whenever I allow folks to arrange calls themselves, I always kinda regret it because I lose visibility and then have to pester folks for tracking sake.
