I would love to learn more about how teams are getting more responses across G2 as well! Mary Green do we have an open Friday meeting, where we could discuss this more?
Other questions:
How do you handle negative reviews?
When do you respond to customers on the G2 platform in the comments?
When do you reach out to customers off-platform to resolve their "what don't you like about X company" comments? Sometimes they give five stars, but still leave comments on software weaknesses. Do you still reach out?
