Keep me posted! It looks like we need to get our entire marketing team to use some sort of tag for customer proof/voice being in campaigns for it to work better for us.
Hiiii! Is anyone using HockeyStack? I'd love to know the use cases for VoC, customer marketing and advocacy, journeys, etc. We already have this software internally, but I'm trying to quickly learn how to use it for CMA.
Shannon Howard it used across the entire company to indicate customer health by account in salesforce with green yellow or red. The CSMs keep this field updated on every account they own.
This is super interesting to me! We use the customer health stoplight system that’s manually added by the CSM along with the recent NPS score.
Are you building this out in Gainsight?
