Hello all! I’m in the thick of this as well, really enjoying learning from this group and appreciate everyone sharing their experiences and ideas. Daniel Palay at the events, are you taking a more proactive approach to inviting customers to submit reviews, or more of a passive approach (for example, QR codes placed around the event or included in presentation slides/screens)? I'm excited to try this!
I’d also be interested in hearing how others approach quarterly targeted email campaigns when CSMs aren’t directly involved in the process and the outreach is coming from Customer Advocacy or a platform such as HubSpot. Reviews are incentivized, but have not had much success. (or is that wishful thinking).
