Ideas for Boosting Customer Engagement in Software Communities
Hi all and Happy Friday! Anyone involved in a customer community that is focused on increasing customer engagement/adoption of your software? That will be the main goal of our new community and I've love to hear your ideas. So far, I'm thinking:
Integration with our CS tool and SFDC to bring in account usage/plan/health data
Custom UX based on the member's industry, CAB member status, job level, etc.
Integration with our LMS to promote and recognize/reward completion of our education courses
What else should we be thinking about?
